Shipping protection

We ship with trusted carriers, including Australia Post for deliveries in Australia and La Post in for deliveries in France along with local delivery partners. We prioritise efficient and environmentally conscious transportation to reduce unnecessary trips and optimise delivery routes.

We want you to be completely satisfied with your order — but if something is not quite right, returning it is simple.

At Nuvelli, we offer hassle-free returns within 30 days, with no restocking fees, as well as dedicated customer service to assist you throughout the process.

Find out how to make a return, when you can expect your refund, and which items are eligible here: View our Return and Refund Policy

We accept Visa, MasterCard, and American Express cards, as well as Google Pay and Apple Pay. All payments are secure and processed in France in Euros (EUR) and Australia in Australian Dollars (AUD) using SSL encryption to protect your personal and banking information.

Contact information:

E-mail: info@bynuvelli.com
Phone: +31630734378
Contactform: Page de contact

Trade name: Nuvelli

Warehouse address: 8 Rue Jean Jacques Rousseau, 94370 Sucy-en-Brie, France

Legal entity: Buwor B.V.
Registration number (KVK Netherlands): 97574767
VAT Number: NL868119441B01
Company address: Boshoek 12, 3791RN Achterveld, The Netherlands

We aim to respond within 24 hours during our business hours.

Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1 Paris)

Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Paris)