Privacy Policy
Last updated: 27 February 2026
Welcome to the Nuvelli website. This Privacy Policy explains in a clear and transparent manner how we collect, use, store, and share your personal data when you browse our website, make a purchase, or use any of our services.
The term "you" refers to any individual whose personal data is processed, including visitors, customers, or users.
We encourage you to read this Privacy Policy carefully.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically, particularly in the event of regulatory changes or updates to our procedures. The most recent version is always published on our website, with the revision date displayed at the top of this page.
What Data Do We Collect and Why?
1. Data You Provide Directly
- First and last name
- Email address
- Telephone number
- Billing and shipping address
- Payment details (e.g., proof of transaction)
- Account credentials (username and password)
- Any information submitted through our contact forms or customer support requests
2. Data Collected Automatically During Your Visit
- IP address and device type
- Browser information
- Pages visited, clicks, and time spent on the website
- Cookies and similar tracking technologies
3. Data Received from Third Parties
- Information from payment providers (such as transaction status)
- Technical data provided by hosting or analytics services
- Information obtained through e-commerce platforms such as Shopify
How We Use Your Data
We process your personal data to provide, improve, and secure our services. This includes:
- Processing and shipping your orders
- Creating and managing your customer account
- Sending order confirmations and status updates
- Improving your user experience
- Sending newsletters or promotional communications (with your prior consent)
- Analyzing website usage to improve our services
- Detecting and preventing fraud and misuse
Cookies
We use cookies to ensure our website functions properly, remember your preferences, and analyze website performance.
For more information, please visit:
https://www.shopify.com/legal/cookies
You can manage the use of cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
Sharing Your Data
We only share your personal data with third parties when strictly necessary, including with:
- Technical service providers (hosting providers, Shopify, etc.)
- Payment service providers to process your transactions
- Shipping carriers for the delivery of your orders
- Marketing partners (only with your explicit consent)
- Competent authorities when required by law
We never sell your personal data to third parties.
Your Rights
Depending on your country of residence, you may have the following rights:
- Access: Obtain a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request the deletion of certain personal data
- Objection: Object to certain processing activities or marketing communications
- Data portability: Receive your data in a structured, commonly used format
- Withdrawal of consent: Withdraw your consent at any time where processing is based on your consent
You can exercise your rights by contacting us at:
We will respond within the applicable legal time limits, and you will not suffer any adverse consequences for exercising your rights.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal data. As no system is completely secure, we recommend that you keep your passwords confidential.
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law.
International Data Transfers
In certain cases, your personal data may be transferred outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, such as the Standard Contractual Clauses approved by the European Commission.
Questions or Complaints
If you have any questions regarding this Privacy Policy or the processing of your personal data, you may contact us at:
If you believe that your rights have not been respected, you have the right to lodge a complaint with the competent supervisory authority in your country of residence.
For customers in France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL):
https://www.cnil.fr
For customers in Australia, you may contact the Office of the Australian Information Commissioner (OAIC):
Have a question, query or need to get in touch?
Contact information:
E-mail: info@bynuvelli.com
Phone: +31630734378
Contactform: Contact page
Trade name: Nuvelli
Warehouse address: 8 Rue Jean Jacques Rousseau, 94370 Sucy-en-Brie, France
Legal entity: Buwor B.V.
Registration number (KVK Netherlands): 97574767
VAT Number: NL868119441B01
Company address: Boshoek 12, 3791RN Achterveld, The Netherlands
We aim to respond within 24 hours during our business hours.
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1 Paris)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Paris)