Shipping Policy
Last updated: 27 February 2026
Shipping Cost Summary
Shipping location: We ship to customer addresses in France and Australia.
Delivery time: Orders are delivered within 6–9 business days.
Shipping costs: Shipping is free, with no additional costs charged to the customer.
Currency: All prices are displayed in EUR (€) for France and AUD ($) for Australia where applicable.
1. Shipping Coverage
At Nuvelli, we currently only deliver to customers located in France and Australia.
2. Products Covered
Our shipping policy applies to all products offered in our online store.
Each item is carefully packaged and prepared to ensure reliable shipping and delivery within the expected timeframe.
3. Delivery Locations
Orders are shipped to the delivery address specified by the customer during checkout.
At this time, we do not offer collection from pickup points or parcel lockers.
4. Order Cut-Off Time
Orders placed before 18:00 (GMT+1) are processed and shipped within 1–2 business days.
All orders placed during weekends or public holidays are processed on the next business day.
5. Order Processing Time
Shipments are usually prepared for dispatch within 1–2 business days after the order has been successfully placed.
This timeframe includes order validation, quality checks and packaging preparation.
6. Shipping and Delivery Times
Once shipped, deliveries take approximately 5–7 business days.
For deliveries within France, standard domestic delivery procedures apply.
For deliveries to Australia, delivery times may vary slightly due to international transportation and customs processing.
Deliveries are made only on business days (Monday to Friday).
Delays may occur during periods of high activity, such as public holidays or promotional events.
The total estimated delivery timeframe is between 6 and 9 business days.
7. Shipping Costs
We are pleased to offer free standard shipping for all orders shipped to France and Australia.
No additional costs will be charged for packaging or order processing.
8. Address Changes
If you need to update your delivery address after placing an order, please contact us as soon as possible at:
Email address: info@bynuvelli.com
We will do our best to accommodate your request, but we cannot guarantee changes for orders that have already been processed or shipped.
9. Undeliverable Packages
If delivery fails due to an incorrect address, refusal of delivery or failure to collect the package where applicable, we reserve the right to deduct return shipping costs and any additional shipping costs from the refund amount.
10. Customs Duties and Import Taxes
For deliveries within France, customs duties and import taxes do not apply.
For deliveries to Australia, import duties, GST, customs clearance fees or other applicable import charges may apply depending on Australian regulations.
Any applicable import charges are the responsibility of the customer.
Nuvelli is not responsible for delays caused by customs procedures or authorities in Australia.
Have a question, query or need to get in touch?
Contact information:
E-mail: info@bynuvelli.com
Phone: +31630734378
Contactform: Contact page
Trade name: Nuvelli
Warehouse address: 8 Rue Jean Jacques Rousseau, 94370 Sucy-en-Brie, France
Legal entity: Buwor B.V.
Registration number (KVK Netherlands): 97574767
VAT Number: NL868119441B01
Company address: Boshoek 12, 3791RN Achterveld, The Netherlands
We aim to respond within 24 hours during our business hours.
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1 Paris)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Paris)