General terms and conditions
Last updated: 27 February 2026
1. Introduction
1.1 These general terms and conditions apply when you use our website or when you purchase products through our online sales platform.
1.2 These terms apply to all customers, including customers located in France, the European Union, Australia and other countries where we offer our products.
1.3 Definitions of terms used in these terms and conditions can be found in Article 26.
2. Acceptance of the Terms and Conditions
2.1 By using our website or placing an order, you confirm that:
(a) you are a natural person who is at least 18 years old;
(b) you have the legal capacity to enter into a binding agreement with us; and
(c) entering into an agreement with us does not violate any applicable law or agreement applicable to you.
2.2 We may request written confirmation that you are authorised to accept these terms.
2.3 You also confirm that:
(a) you have not been convicted of offences relating to computer systems, online services or internet misuse; and
(b) you have not previously been refused access to our products or website due to misuse, fraud or violation of applicable terms.
2.4 We reserve the right to restrict, suspend or refuse access to our website where we reasonably consider this necessary for security, legal or operational reasons.
2.5 By placing an order, you confirm that:
(a) you have carefully read and understood these terms;
(b) your purchase is made based on these terms;
(c) your order and any resulting agreement are governed by these terms; and
(d) you agree to comply with these terms.
2.6 If you do not agree with these terms, please do not use our website or place an order.
2.7 Certain website features or purchasing functionality may require you to expressly accept these terms before use.
2.8 By using our website or placing an order:
(a) you also agree to our Privacy Policy; and
(b) you agree to our Responsible Use Policy as described in Article 12.
2.9 We recommend that you save or print a copy of these terms for your records.
2.10 If you disagree with any part of these terms, please do not use our website or purchase our products.
3. Personal Use Only
You confirm that you use this website solely for purchasing products for personal and private purposes.
You do not act on behalf of an organisation, business or another person, and you do not purchase or use our products for commercial resale purposes unless expressly agreed with us.
4. Prices, Taxes and Additional Charges
4.1 All prices displayed on our website include applicable taxes based on the delivery location, including VAT, GST or other applicable sales taxes where required by law.
4.2 Shipping costs are included in the displayed price unless clearly stated otherwise before completing your order.
4.3 Additional import-related costs, including customs duties, import taxes, customs clearance fees or local charges, may apply depending on the destination country.
These costs are not included in the purchase price unless explicitly stated and are the responsibility of the customer.
Customers are responsible for checking whether such charges apply before placing an order.
4.4 We make reasonable efforts to ensure that product descriptions, availability information and prices displayed on our website are accurate.
However, if we discover an error in pricing or product information, we will notify you as soon as reasonably possible.
You may then choose to:
(a) continue with the order at the corrected price; or
(b) cancel the order without additional cost.
4.5 We are not required to supply products at an incorrect price caused by an obvious error, even if an automated order confirmation has already been sent.
4.6 Prices may change at any time. Price changes will not affect orders that have already been accepted and confirmed by us.
5. Orders and Order Confirmation
5.1 After placing an order through our website, your order will be processed subject to product availability.
If the products are available, we will send you an order confirmation acknowledging receipt of your order.
5.2 A legally binding purchase agreement is formed only when we send you an order confirmation, and only for the products specifically listed in that confirmation.
5.3 If your order contains multiple products, we may ship these products separately and they may arrive at different times.
5.4 We reserve the right to remove products from our website at any time without prior notice.
5.5 We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
(a) suspected fraud or unlawful activity;
(b) incorrect pricing or product information;
(c) product availability issues; or
(d) violation of these terms.
5.6 If we cancel an order after payment has been received, we will refund the amount paid for the cancelled products.
6. Payment
6.1 Payment may be completed using the payment methods available on our website.
Payments are processed securely through approved third-party payment providers.
6.2 We are not responsible for unauthorised use of your payment method by third parties, including fraudulent use of payment cards, unless caused by our own negligence or failure to meet applicable legal obligations.
6.3 You agree not to initiate fraudulent chargebacks or payment disputes for transactions that were legitimately authorised and completed.
6.4 If you believe that an unauthorised payment has been made using your payment method, you should immediately contact your payment provider and notify us.
7. Delivery
7.1 We will make reasonable efforts to deliver your order to the delivery address provided during the checkout process.
7.2 An estimated delivery timeframe will be provided during the ordering process. Delivery times are estimates only and may vary depending on the destination, carrier, customs procedures and other circumstances outside our reasonable control.
7.3 If delivery to the address provided is not possible, we will contact you where reasonably possible. If the order cannot be fulfilled, the order may be cancelled and any payment received for undelivered products will be refunded.
7.4 Risk of loss or damage transfers to you when the products are delivered to the delivery address provided by you, except where applicable consumer protection laws provide otherwise.
For customers in Australia, consumer rights under the Australian Consumer Law regarding delivery, loss and damaged goods remain unaffected.
8. Cancellation or Modification of Your Order
8.1 After placing an order, you may request a cancellation or modification by contacting us by email as soon as possible.
8.2 If your order has already been processed, packed or dispatched, we may no longer be able to cancel or modify the order.
In such cases, you may return the product after receiving it in accordance with our Return and Refund Policy in Article 10.
If your order is already in transit, cancellation may no longer be possible. However, you may notify us of your intention to return the product so that we can provide appropriate return instructions.
8.3 Because our order processing system is largely automated, orders are generally processed shortly after payment confirmation.
Cancellation requests made after processing has started cannot always be accepted.
Where possible, we may allow cancellation within 24 hours after order confirmation, provided the order has not yet been shipped.
9. Defective, Faulty or Damaged Products
9.1 Products sold through our website are standard products and are not manufactured according to individual customer specifications unless expressly agreed otherwise.
9.2 Product descriptions, images and other information on our website are provided as accurately as reasonably possible.
Minor differences in colour, appearance or presentation may occur due to screen settings, manufacturing variations or other reasonable factors.
9.3 Product images are provided for illustrative purposes only. The product received may differ slightly from images displayed online.
9.4 If you receive a defective, faulty or damaged product, please contact us by email as soon as reasonably possible.
Please provide:
(a) a description of the issue;
(b) relevant order information; and
(c) photographs or other evidence showing the defect or damage where applicable.
9.5 We may request that defective or damaged products are returned for inspection.
9.6 Once a returned product has been received, we will assess the issue within a reasonable timeframe.
9.7 If the product is confirmed to be defective or faulty, we will provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, this may include:
(a) replacement of the product;
(b) repair where applicable;
(c) refund of the purchase price; or
(d) reimbursement of reasonable return costs where required by law.
9.8 Nothing in these terms excludes, restricts or modifies any consumer guarantees, statutory rights or remedies available to you under applicable consumer protection laws.
For customers in Australia, this includes rights and remedies available under the Australian Consumer Law.
For customers in France and the European Union, this includes mandatory consumer protection rights applicable under EU and national legislation.
9.9 If a returned product is inspected and found not to have a defect or fault covered by applicable law, we may refuse a refund and may charge reasonable inspection or return-related costs where permitted by law.
10. Return and Refund Policy
10.1 This Return and Refund Policy forms part of these general terms and conditions.
10.2 Customers located in the European Union, including France, may exercise applicable statutory withdrawal rights for online purchases.
Where applicable, customers have the right to withdraw from a purchase within the legally required period after receiving the products.
In addition to statutory rights, we may offer an extended voluntary return period of 30 days from receipt of the final item of an order, subject to the conditions below.
10.3 Customers located in Australia retain all rights and remedies available under Australian Consumer Law.
Any voluntary return policy offered by us is additional to, and does not replace, statutory consumer rights.
10.4 To request a return, you must contact us by email and provide relevant details about the product and order.
10.5 Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.
10.6 Returned products must be:
(a) unused;
(b) undamaged;
(c) returned with original labels and packaging where applicable; and
(d) properly packaged to prevent damage during transport.
10.7 We reserve the right to refuse voluntary returns where products do not meet the return conditions.
This does not affect mandatory consumer rights applicable under local law.
10.8 Refunds will be processed after we receive and inspect the returned product.
Where approved, refunds will normally be processed within 7 business days using the original payment method.
10.9 Refund processing times may vary depending on the payment provider, bank processing times and customer location.
11. Discount Codes and Gift Vouchers
11.1 Promotional codes, discount codes and vouchers may be used during checkout where available.
11.2 To apply a discount, enter the applicable code during the payment process.
11.3 Once accepted, the discount will automatically be deducted from the order total.
11.4 Only one promotional code may be used per order unless otherwise stated.
11.5 Discount codes and vouchers have no cash value and cannot be exchanged for money unless required by applicable law.
11.6 If the value of a voucher does not cover the full order amount, the remaining balance must be paid using another available payment method.
12. Permitted Use of the Website
12.1 You must not use our website in a way that may damage, disrupt, overload or compromise the operation, availability or security of the website.
Prohibited activities include:
(a) unlawful, fraudulent, misleading or harmful use;
(b) introducing, distributing or hosting viruses, malware, spyware, Trojan horses or other harmful software;
(c) automated data collection, scraping, harvesting or mining without our prior written permission;
(d) using bots or automated tools to access or interact with our website without permission;
(e) violating instructions contained in our robots.txt file;
(f) using website data for unsolicited marketing, spam, SMS campaigns or telemarketing;
(g) contacting users or organisations using information obtained from our website without permission;
(h) copying, modifying, distributing or reverse engineering website code without authorisation;
(i) attempting to create competing products or services based on our website or materials;
(j) selling, renting or providing access to our website to third parties;
(k) accessing the website through unauthorised internal networks or systems;
(l) modifying website content without express permission.
12.2 You are responsible for any losses, damages or costs caused by your prohibited use of the website.
12.3 You agree to notify us promptly if you become aware of misuse, security issues or violations involving our website.
13. Links to and From Other Websites
13.1 Our website may contain links to third-party websites. These links are provided for information, convenience or service purposes only.
13.2 We are not responsible for the content, availability, security or reliability of third-party websites linked from our website.
13.3 You may link to our homepage provided that:
(a) you do so in a fair, lawful and appropriate manner;
(b) the link does not damage our reputation; and
(c) the link does not suggest any partnership, endorsement or approval by us unless expressly authorised.
13.4 You must not create a link to our website in a way that falsely suggests a relationship, collaboration, sponsorship or approval by us.
13.5 You may only create links to our website from websites that you own or are authorised to manage.
13.6 We reserve the right to withdraw permission for any link to our website at any time without prior notice.
14. Intellectual Property Rights
14.1 The structure, design, source code, organisation and functionality of our website are protected by intellectual property rights and may not be copied, reproduced or imitated without our prior written permission.
14.2 All intellectual property rights relating to our website, including content, text, images, graphics, logos, designs, trademarks, software and product-related materials, belong to us or are used by us under licence.
All rights are reserved.
14.3 You may use our website and its content only for personal and non-commercial purposes in accordance with these terms.
This includes information and materials relating to our products.
14.4 If you believe that any content on our website infringes your intellectual property rights or the rights of another party, please contact us as soon as possible.
14.5 Our trademarks, logos and branding may not be used without our prior written permission, except where such use is legally permitted.
15. Protection of Personal Data and Privacy
15.1 Our Privacy Policy forms part of these general terms and conditions.
By using our website, you acknowledge that your personal information will be processed in accordance with our Privacy Policy and applicable privacy laws.
15.2 We process personal information in accordance with applicable legislation, including:
(a) the General Data Protection Regulation (GDPR) and applicable European privacy laws for customers in France and the European Union; and
(b) the Privacy Act 1988 (Cth), Australian Privacy Principles (APPs) and other applicable Australian privacy laws for customers in Australia.
15.3 We use cookies and similar technologies to improve website functionality, security and user experience.
Where required by applicable law, we will request your consent before using non-essential cookies.
15.4 When you provide personal information to us, we process such information confidentially and only use it for purposes permitted by law and necessary for providing our services.
15.5 We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
15.6 Where additional security, verification or contractual requirements apply, relevant documents or information may be provided electronically.
Such information may be accessed by our employees, representatives, service providers, advisers or other authorised parties where reasonably necessary to perform our obligations.
16. Website Security, Viruses and Misuse
16.1 We take reasonable measures to maintain the security and availability of our website.
However, we cannot guarantee that the website will always be completely free from errors, interruptions, vulnerabilities or harmful software.
16.2 You are responsible for protecting your own devices, systems and accounts when accessing our website.
We recommend maintaining updated security software, including antivirus protection where appropriate.
16.3 You must not misuse our website by introducing, transmitting or distributing viruses, malware, Trojan horses, harmful code or other malicious software.
16.4 Any attempt to gain unauthorised access to our website, servers, databases or related systems is strictly prohibited.
16.5 You must not conduct or attempt to conduct denial-of-service (DoS), distributed denial-of-service (DDoS) attacks or any similar activity intended to disrupt website availability.
16.6 If we identify a security breach, misuse or prohibited activity, we reserve the right to suspend or restrict access to our website and, where required or appropriate, notify relevant authorities.
17. Limitation of Liability
17.1 To the maximum extent permitted by applicable law, we are not liable for losses or damages arising from:
(a) content provided by third parties or other users;
(b) information published on our website that contains errors despite reasonable efforts to maintain accuracy;
(c) minor differences in product appearance, colour or description;
(d) decisions made based on information available on our website;
(e) inability to access or use our website due to technical issues, maintenance or circumstances beyond our reasonable control;
(f) delays, failures or interruptions caused by events outside our reasonable control, including natural disasters, strikes, pandemics, government actions, third-party failures or technical disruptions.
17.2 Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
This includes:
(a) mandatory consumer rights applicable in France or the European Union; and
(b) consumer guarantees and rights available under the Australian Consumer Law.
17.3 To the extent permitted by law, we are not responsible for indirect losses, including loss of profits, loss of business opportunities, reputational damage or loss of anticipated savings.
18. Indemnification
18.1 You agree to compensate and protect us against reasonable claims, losses, damages, liabilities and costs (including reasonable legal costs) arising from:
(a) your serious breach of these terms;
(b) fraud, unlawful behaviour or negligence by you;
(c) misuse of our website or services by you; or
(d) violation of applicable laws or third-party rights by you.
18.2 This indemnity does not apply to the extent that any loss or liability arises from our own breach of law, negligence or failure to meet mandatory consumer obligations.
18.3 If we incur costs as a result of matters covered by this article, we may seek reimbursement where permitted by applicable law.
19. Force Majeure
19.1 We are not responsible for delays or failures to perform our obligations where such delays or failures are caused by circumstances beyond our reasonable control.
Such circumstances may include, but are not limited to:
(a) natural disasters;
(b) pandemics or public health emergencies;
(c) strikes, labour disputes or transport disruptions;
(d) government actions, restrictions or regulations;
(e) failures of suppliers, payment providers, carriers or other third parties;
(f) technical failures, internet outages or infrastructure problems.
19.2 If a force majeure event continues for more than 7 days and materially affects our ability to fulfil an agreement, we may cancel the affected agreement.
Where this occurs, we will refund any payments received for products that have been paid for but not delivered, unless applicable law requires otherwise.
19.3 We will make reasonable efforts to minimise the impact of any force majeure event and resume normal performance as soon as reasonably possible.
20. Changes to These Terms
20.1 We may update or amend these terms from time to time.
If a change materially affects your rights or obligations, we will provide reasonable notice through our website, email or other appropriate communication methods.
20.2 If you do not agree with updated terms, you should stop using our website and stop placing new orders.
20.3 Where required by applicable law, continued use of our website after changes have been communicated may require renewed acceptance of the updated terms.
21. Breach of These Terms
21.1 If you breach these terms, we may take appropriate action depending on the seriousness of the breach, including:
(a) issuing a warning;
(b) temporarily restricting or suspending access to our website;
(c) cancelling pending orders;
(d) refusing or restricting payments;
(e) permanently terminating your access to our website.
21.2 If your access has been restricted or terminated, you must not attempt to bypass such restriction by using another account, identity, device or method.
21.3 Any action taken under this article will be carried out in accordance with applicable consumer protection laws.
22. Transfer of Rights and Obligations
22.1 You may not transfer, assign or otherwise dispose of your rights or obligations under these terms without our prior written permission.
22.2 We may transfer or assign our rights and obligations under these terms to another company or third party where this does not unfairly affect your rights as a consumer.
23. Severability
If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be modified or replaced to the minimum extent necessary to make it valid and enforceable.
The remaining provisions will continue to apply.
24. No Waiver
Our failure to enforce any right or provision of these terms does not constitute a waiver of that right.
Any failure by us to act following a breach does not prevent us from taking action for future breaches.
25. Applicable Law and Dispute Resolution
25.1 These terms are governed by the laws applicable to the customer’s place of residence, taking into account mandatory consumer protection laws that cannot be excluded.
25.2 For customers located in France or the European Union:
Mandatory consumer protection rights under applicable European and national legislation remain unaffected.
Nothing in these terms limits rights granted to consumers under French law, including rights relating to conformity, withdrawal, guarantees and dispute resolution.
25.3 For customers located in Australia:
Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable Australian legislation.
25.4 Any disputes will first be addressed through good-faith communication between the customer and us.
Where a dispute cannot be resolved amicably, the competent courts and dispute resolution mechanisms will be determined according to applicable law and the customer’s location.
26. Definitions
For the purposes of these terms, the following definitions apply:
Order: a request submitted through our website to purchase one or more products.
Order Confirmation: an email or electronic confirmation sent by us confirming acceptance of your order.
Payment Service Provider: a third-party provider responsible for securely processing online payments.
Product: any item offered for sale through our website.
Website: our online sales platform through which our products are displayed and offered for purchase.
Customer: any person purchasing products through our website.
Applicable Law: all laws and regulations that apply to the customer, the transaction or the services provided, including consumer protection, privacy and taxation laws.
Have a question, query or need to get in touch?
Contact information:
E-mail: info@bynuvelli.com
Phone: +31630734378
Contactform: Contact page
Trade name: Nuvelli
Warehouse address: 8 Rue Jean Jacques Rousseau, 94370 Sucy-en-Brie, France
Legal entity: Buwor B.V.
Registration number (KVK Netherlands): 97574767
VAT Number: NL868119441B01
Company address: Boshoek 12, 3791RN Achterveld, The Netherlands
We aim to respond within 24 hours during our business hours.
Customer service opening hours
Opening hours (Monday to Friday):
9:00 AM to 6:00 PM (GMT+1 Paris)
Opening hours (Saturday and Sunday):
10:00 AM to 4:00 PM (GMT+1 Paris)